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FAQ

SHOPPING ONLINE

How can we help you? Please see if your question is answered below. If you would like more information we'd love to help.

Phone 0800 145 890 (NZ only) or +64 9 845 3434

Email hello@redwoodclothing.co.nz

Visit one of our stores in Auckland, Hamilton, Wellington, Christchurch.

COVID19 Update July 2021 All of New Zealand is at Alert Level 1. All stores are open.

Where is Redwood Clothing? Redwood Clothing is a New Zealand company. All orders are shipped from New Zealand. We also have four retail stores in New Zealand (Auckland, Hamilton, Wellington, Christchurch). You are welcome to visit our stores to see, try and buy our clothes.

What sizes do you stock? All our styles are made for taller women who are generally in the 10-18 size range. Some of our clothes are sized S, M, L and XL. The fit and feel of clothes can vary between brands so you may find you are a size 14 in one brand and a size 12 in another. We get it - and we're here to help you. Please use our SIZE GUIDE which is linked to each product. We also have FITTING NOTES in the product descriptions for more information to help you choose the best size. Our size 12 clothes have a size 12 bust, waist and hip measurement according to the brand size guide - but they are longer in all the right places to fit you and make you feel comfortable and amazing. Please get in touch if you need more information - we're here to help!

Phone 0800 145 890 (NZ only) or +64 9 845 3434

Email hello@redwoodclothing.co.nz

Visit one of our stores in Auckland, Hamilton, Wellington, Christchurch

What size should I order? Please refer to our size guide which is linked to each product. The SIZE GUIDE provides detailed sizing information for each brand so you can order with confidence. We also have FITTING NOTES in the product descriptions to help you. Still not sure? Please get in touch with us - we're here to help.

Phone 0800 145 890 (NZ only) or +64 9 845 3434

Email hello@redwoodclothing.co.nz

Visit one of our stores in Auckland, Hamilton, Wellington, Christchurch

How do you measure a product BACK LENGTH? Back length is the garment measurement (in inches and centimetres) from the centre back to the hem (excludes collar). The measurement is shown as approx as there is sometimes a small variation in back length between sizes.

How do you measure a product ARM LENGTH? Arm length is the garment measurement (in inches and centimetres) from the top shoulder seam to the cuff. The measurement is shown as approx as there is sometimes a small variation in arm length between sizes.

What is your website currency? All prices are in New Zealand dollars (NZD).

Is it safe to shop online at Redwood Clothing? We use SSL (Secure Socket Layer) technology to help keep your information secure. Online payments are transacted within an encrypted site (look for the padlock symbol at the start of the web address). We do not store your credit card details.

Has my order been shipped? When your order is packed and shipped you will be sent an email to let you know it's on it's way.

Can you deliver to a PO Box? Yes. We can deliver to a PO Box in New Zealand or Australia.

Can I change or cancel my order after I have submitted it? If we have already sent your order this won't be possible. You are welcome to contact us to check on your order - we may be able to make changes if your order hasn't been sent. Contact us by email at hello@redwoodclothing.co.nz or phone us 0800 145 890 (NZ only) or +64 9 845 3434.

Do I need to be at home when my order is delivered? No. You have two options: 1. When placing your order, you can request your order be delivered without signature. 2. When you receive text or email notification from the courier that your order is out for delivery, you can reply and choose 'signature not required'. Specify a safe place for the courier to leave your parcel.

Why didn't I get all the items I ordered? When you order more than one item they may be shipped from different stores and arrive separately. If you have any concerns, please contact us by email at hello@redwoodclothing.co.nz or phone us 0800 145 900 (NZ only) or +64 9 845 3434.

What should I do if I receive an incorrect item? Please contact us so we can sort it out. Phone 0800 145 890 (NZ only) or +64 9 845 3434 or email hello@redwoodclothing.co.nz.

Can I get a refund or do an exchange? Yes. We can refund or exchange. We will refund the price of your purchase or exchange for another size if we have it in stock. The exception to this is Clearance items which cannot be returned.

How long does it take for my refund to come through? Providing our refund conditions are met, we will process your refund right away. Please note credit card refunds can take up to 5 days to appear in your bank account.

Can I return my online order to a Redwood Clothing store? Yes. Our Redwood Clothing stores (Auckland, Hamilton, Wellington and Christchurch) can receive returns but cannot process a refund for an online order. They will forward your order to Auckland for refund.

REDWOOD CLOTHING FIT - MADE LONGER FOR YOU

How can we help you? Please see if your question is answered below. If you would like more information we'd love to help. Contact us by phone or email or visit one of our stores.

Do you have a size guide? Yes we have a size guide for each brand. These are available on our size guide page

What height are your clothes designed for? Every brand at Redwood Clothing has been redesigned specifically for tall women. All our styles will generally fit women  5'9" / 175cm and taller. Our models are 6'1"/185cm and 6'2"/188cm.

Are you just making styles longer? No. We consider the proportions of taller women. We're doing more than just making legs and arms longer. We shift pockets, we lower darts in the back, we increase the hip rise on pants...all sorts of things to make clothes fit taller women.

How is LENGTH measured? A style's LENGTH, shown in the product description, is measured in inches and centimetres

Pants - inside leg length

Skirts - side length from top of the waist to the hem

Dresses - front length from the middle of the neck to the hem

Tops - front length from the middle of the neck to the hem

What sizes do you stock? We provide nicely shaped styles for taller women in the size 10-18 range. This is where we see there has been real shopping challenge for tall women. If you are a size 12, our clothes will have a size 12 bust, waist and hip measurement, but they will be longer in all the right places and just feel amazing.

Is Redwood Clothing sizing the same for each brand? Redwood Clothing is sourcing from a variety of brands and each brand has its own size guide for its grading and pattern block. Over time you will become more familiar with each brand and how it fits your body. Everyone is a little different...some women have long legs, some have long arms, some have both. Our intention is to provide great styles in standard sizes but lengthened in all the right places to make you feel comfortable.

Will you offer plus sizes above size 20? We will not be stocking above size 18. There are some excellent and well established stores around New Zealand and Australia already providing lots of options in larger sizes and we would be really happy to recommend them. Please ask.

Can I get Redwood Clothing styles from other stores that stock the same brands? No. The brands we stock are only available in taller sizes at Redwood Clothing...some brands may stock the same style in their own stores but their clothes are not specially made for tall women.

MEASURING YOUR BODY

Redwood Clothing brands have made styles to suit taller women but getting the right size and fit still relies on simple body measurements of your bust, waist and hips. Here's how to take those measurements...

Bust Measure around the fullest part of your chest and across your underarms (take this measurement with your bra on).

Waist Find your waist by bending slightly then measure around that point.

Hips Place you feet together and measure the widest part of your body in the hip area.

Body length (upper) Measure from the side of your neck to the top of your inside leg.

Leg length While standing (without shoes on), measure from the top of the inside of your leg to the floor.

Dress/Coat length Measure from the side of your neck to the hemline.

REDWOOD CLOTHING STORES & OPENING TIMES

COVID19 Update 01 April 2021 All of New Zealand is at Alert Level 1. All stores are open.

ONLINE STORE | Open

AUCKLAND STORE | Monday-Saturday 10am - 4pm

HAMILTON STORE | Monday-Saturday 11am - 3pm

WELLINGTON STORE | Tuesday-Saturday 11am - 3pm

CHRISTCHURCH STORE | Monday-Saturday 10am - 4pm

Where are the Redwood Clothing stores? Redwood Clothing range is available in our retail stores in Auckland, Hamilton, Wellington and Christchurch. Redwood Clothing shares space within our Willow Shoes stores...for long feet, so if you know the Willow Shoes stores, you'll find Redwood Clothing at the same address.

Auckland 113 Sandringham Rd, Mt Eden

Hamilton Queenwood Village, Queenwood Ave, Queenwood

Wellington 27C Waitoa Rd, Hataitai

Christchurch 97-99 Westminster St, St Albans

What is it like in your stores? Feeling comfortable is the most important thing about your shopping experience with us. Our mostly tall staff are excited to have tall clothing available for tall women. They have years of experience helping women with long feet finding shoes to fit and similarly know the amazing feeling you will experience with clothing. We won't pressure you and we will simply help you in any way we can.  

Is there parking at your stores? Yes. All our stores are located in suburban areas with free parking right outside. In Auckland we have a designated customer park behind our building in Shaw Street.

What are your holiday hours? All stores are CLOSED on New Zealand public holidays.

New Year 1 and 2 January

Waitangi Day 6 February. All stores closed Waitangi Day and the observed day (Monday) when 6 February falls on a weekend.

Easter Closed Good Friday and Easter Monday. All stores OPEN on the Saturday of Easter weekend.

ANZAC Day 25 April

Queen's Birthday First Monday in June

Labour Day Third Monday in October

Christmas Day 25 December

Boxing Day 26 December

Stores are CLOSED on their Provincial Anniversary Day but are OPEN on the Saturday of the Anniversary weekend.

Wellington Anniversary Day Third Monday in January. WELLINGTON store closed Monday, Open Saturday.

Auckland and Hamilton Anniversary Day Fourth Monday in January. AUCKLAND and HAMILTON stores closed Monday, open Saturday.

Christchurch Anniversary Day Third Friday in November. CHRISTCHURCH store closed Friday, open Saturday.

FABRIC CARE

Every item has its own care instructions. Please always refer to the clothing labels before washing.

GENERAL FABRIC CARE ADVICE

Hot Water washing is usually bad for all fabrics.

Whiteners are preferable to bleach. Bleach can damage some fabrics, especially silks.

Lined garments are better to be dry-cleaned as this prevents the lining from shrinking and pulling the design up.

Soaking or leaving wet garments in a washing machine will usually cause some coloured fabrics and prints or trims like ribbons and leather to bleed colour.

Hand washing is good but you must not leave items soaking, wring them tightly or rub fabrics together. Gently squeeze the garments and then dry flat on a towels.