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FAQ

SHOPPING ONLINE

How can we help you? Please see if your question is answered below. If you would like more information we'd love to help.

Phone 0800 145 890 (NZ only) or +64 9 845 3434

Email hello@redwoodclothing.co.nz

Visit our stores in Auckland or Christchurch

Where is Redwood Clothing? Redwood Clothing is a New Zealand company. All online orders are shipped from New Zealand. We have retail stores  in Auckland and Christchurch. You are welcome to visit our stores to see, try and buy our clothes.

What sizes do you stock? We stock NZ sizes S-XXL and 10-18 depending on the brand. All our styles are made for taller women so they are longer in all the right places (arms, body, legs). The fit and feel of clothes can vary between brands. Please refer to the SIZE GUIDE linked to each product and our FITTING NOTES in the product descriptions for more information to help you choose the best size. Please get in touch if you need more information - we're here to help!

Phone 0800 145 890 (NZ only) or +64 9 845 3434

Email hello@redwoodclothing.co.nz

Visit one of our retail stores in Auckland or Christchurch

What size should I order? Please refer to the SIZE GUIDE linked to each product. It provides detailed sizing information for each brand so you can order with confidence. We also have FITTING NOTES in the product descriptions to help you. Still not sure? Please get in touch with us - we're here to help.

Phone 0800 145 890 (NZ only) or +64 9 845 3434

Email hello@redwoodclothing.co.nz

Visit one of our stores in Auckland or Christchurch

What is your website currency? All prices are in New Zealand dollars (NZD).

Is it safe to shop online at Redwood Clothing? We use SSL (Secure Socket Layer) technology to help keep your information secure. Online payments are transacted within an encrypted site (look for the padlock symbol at the start of the web address). We do not store your credit card details

Has my order been shipped? When your order is packed and shipped you will be sent an email to let you know it's on it's way

Can you deliver to a PO Box? Yes. We can deliver to a PO Box in New Zealand or Australia

Can I change or cancel my order after I have submitted it? If we have already sent your order this won't be possible. You are welcome to contact us to check on your order - we may be able to make changes if your order hasn't been sent. Contact us by email at hello@redwoodclothing.co.nz or phone us 0800 145 890 (NZ only) or +64 9 845 3434

Do I need to be at home when my order is delivered? No. You have two options: 1. When placing your order, you can request your order be delivered without signature. 2. When you receive text or email notification from the courier that your order is out for delivery, you can reply and choose 'signature not required'. Specify a safe place for the courier to leave your parcel

Why didn't I get all the items I ordered? When you order more than one item they may be shipped from different stores and arrive separately. If you have any concerns, please contact us by email at hello@redwoodclothing.co.nz or phone us 0800 145 900 (NZ only) or +64 9 845 3434

What should I do if I receive an incorrect item? Please contact us so we can sort it out. Phone 0800 145 890 (NZ only) or +64 9 845 3434 or email hello@redwoodclothing.co.nz

Can I get a refund or do an exchange? Yes. We can refund or exchange. We will refund the price of your purchase or exchange for another size if we have it in stock. The exception to this is Clearance items which cannot be returned.

How long does it take for my refund to come through? Providing our refund conditions are met, we will process your refund right away. Please note credit card refunds can take up to 5 days to appear in your bank account

Can I return my online order to a Redwood Clothing store? Yes. Our Redwood Clothing stores in Auckland, Hamilton and Christchurch can receive returns but cannot process refunds for online orders. They will forward your order to Auckland for refund.

REDWOOD CLOTHING FIT - MADE LONGER FOR YOU

How can we help you? Please see if your question is answered below. If you would like more information we'd love to help. Contact us by phone or email or visit one of our stores

Do you have a size guide? Yes we have a size guide for each brand. These are available on our size guide page

What height are your clothes designed for? Every brand at Redwood Clothing has been redesigned specifically for tall women. All our styles will generally fit women 5'9"/175cm and taller. Our models are 6'1"/185cm and 6'2"/188cm

Are you just making styles longer? No. We consider the proportions of taller women. We're doing more than just making legs and arms longer. We shift pockets, we lower darts in the back, we increase the hip rise on pants...all sorts of things to make clothes fit taller women

What is the Jeans LENGTH measurement? Jeans LENGTH, shown in the product description, is the inside leg length, measured in inches

What sizes do you stock? We provide nicely shaped styles for taller women in the size 10-18 range. This is where we see there has been real shopping challenge for tall women. If you are a size 12, our clothes will have a size 12 bust, waist and hip measurement, but they will be longer in all the right places and just feel amazing

Is Redwood Clothing sizing the same for each brand? Redwood Clothing is sourcing from a variety of brands and each brand has its own size guide for its grading and pattern block. Over time you will become more familiar with each brand and how it fits your body. Everyone is a little different...some women have long legs, some have long arms, some have both. Our intention is to provide great styles in standard sizes but lengthened in all the right places to make you feel comfortable.

Will you offer plus sizes above size 20? We will not be stocking above size 18 / XXL. There are some excellent and well established stores around New Zealand and Australia already providing lots of options in larger sizes and we would be really happy to recommend them. Please ask

Can I get Redwood Clothing styles from other stores that stock the same brands? No. The brands we stock are only available in taller sizes at Redwood Clothing...some brands we stock have the same styles in other stores but the styles in other stores are not made longer for tall women

MEASURING YOUR BODY

Redwood Clothing brands have made styles to suit taller women but getting the right size and fit still relies on simple body measurements of your bust, waist and hips. Here's how to take those measurements...

Bust Measure around the fullest part of your chest and across your underarms (take this measurement with your bra on)

Waist Find your waist by bending slightly then measure around that point

Hips Place your feet together and measure the widest part of your body in the hip area

Body length (upper) Measure from the side of your neck to the top of your inside leg

Leg length While standing (without shoes on), measure from the top of the inside of your leg to the floor

REDWOOD CLOTHING STORES & OPENING TIMES

COVID-19 Update 1 May 2022

Online store Open

Auckland is at Traffic Light Setting Orange. Auckland store Open

Christchurch is at Traffic Light Setting Orange. Christchurch store Open

Where are the Redwood Clothing stores? Redwood Clothing is currently available in Auckland and Christchurch. Redwood Clothing shares space within our Willow Shoes stores...for long feet, so if you know the Willow Shoes stores, you'll find Redwood Clothing at the same address

Store Opening Hours

Online | OPEN 24/7

Auckland

OPEN Monday - Saturday 10am - 4pm

113 Sandringham Rd, Mt Eden

Phone 09 845 3434

Christchurch

OPEN Monday - Saturday 10am - 4pm

97-99 Westminster St, St Albans

Phone 03 355 5030

What is it like in your stores? Feeling comfortable is the most important thing about your shopping experience with us. Our mostly tall staff are excited to have tall clothing available for tall women. They have years of experience helping women with long feet finding shoes to fit and similarly know the amazing feeling you will experience with clothing. We won't pressure you and we will simply help you in any way we can

Is there parking at your stores? Yes. Our stores are located in suburban areas with free parking right outside. In Auckland we have a designated customer park behind our building in Shaw Street

Are you open on public holidays? Our retail stores are CLOSED on New Zealand public holidays and between Christmas and New Year. Our online store is always open - orders placed after hours or on a public holiday are processed when our stores re-open

PUBLIC HOLIDAYS

New Year 1 and 2 January

Auckland Anniversary Day* Fourth Monday in January. AUCKLAND store closed

Waitangi Day 6 February (stores closed on Monday when 6 February falls on a weekend day

Easter Good Friday and Easter Monday. Stores open on Easter Saturday

ANZAC Day 25 April

Queen's Birthday First Monday in June

Matariki Friday 24 June

Labour Day Third Monday in October

Canterbury Anniversary Day* Second Friday in November

Christmas Day 25 December

Boxing Day 26 December

* Anniversary Days Please note our stores are open on the Saturday of anniversary weekends

FABRIC CARE

Every item has its own care instructions. Please always refer to the clothing labels before washing

GENERAL FABRIC CARE ADVICE

Hot Water washing is usually bad for all fabrics

Whiteners are preferable to bleach. Bleach can damage some fabrics, especially silks

Lined garments are better to be dry-cleaned as this prevents the lining from shrinking and pulling the design up

Soaking or leaving wet garments in a washing machine will usually cause some coloured fabrics and prints or trims like ribbons and leather to bleed colour

Hand washing is good but you must not leave items soaking, wring them tightly or rub fabrics together. Gently squeeze the garments and then dry flat on a towels